Delivery Information

At Gardiner Distribution, we strive to ensure that your order is delivered safely and on time. However, please note that the delivery process, delivery method, delivery charges and delivery days will vary depending on the delivery method chosen, the product being delivered, the delivery location and the postcode area.

We work with multiple trusted delivery partners, including Gardiner Distribution, Palletways, DPD, and the manufacturer’s direct delivery partner.

1.1 Delivery Methods

Gardiner Distribution

Deliveries via the Gardiner Distribution delivery fleet are scheduled and booked in advance to ensure successful delivery. We will contact you to confirm the delivery details before the delivery is made.

Delivery days vary according to the delivery postcode area. Please refer to the delivery schedule below.

Delivery days are subject to availability and may vary depending on the product, delivery requirements, vehicle availability and other operational circumstances. The delivery day schedule should therefore be treated as an indication of the standard delivery days for the relevant postcode area rather than a guaranteed delivery date.

Palletways and DPD

These third-party delivery partners handle a variety of orders depending on your location and the product being shipped. Delivery methods and delivery times may vary.

Where a carrier delivery is used, tracking details will be provided where available. Palletways will provide full tracking details, which we will update to your online account. DPD also provides full tracking details, which you can access within your online account to stay updated on your delivery status.

Manufacturer's Direct Delivery Partner

Some products may be delivered directly by the manufacturer or the manufacturer's nominated delivery partner. Where this applies, the delivery method, delivery arrangements and delivery times may vary according to the manufacturer's requirements.

1.2 Delivery Details

Regardless of the delivery partner used, all deliveries are kerbside only. This means the delivery will take place at the nearest accessible point to your property, typically at the edge of your driveway or property line.

Please note:

• All deliveries are one-man unless a two-man delivery service has been specifically arranged and paid for.
• None of our standard delivery services are insured to bring goods inside a residential address or to enter an active building site.
• In some cases, labour may be required at the delivery location to assist with off-loading the goods, depending on the vehicle type, size of the delivery and the location of the delivery.
• The customer is responsible for ensuring that suitable access is available and that any required assistance for unloading is arranged.
• A tail-lift may be used for offloading where appropriate. If a tail-lift or the delivery vehicle is not suitable for the delivery location, the customer may need to arrange additional assistance or equipment on-site.
• The delivery vehicle may vary in size and type depending on the product and delivery service used.

Delivery Charges

Delivery charges depend on the type of product, the delivery location and, for non-furniture products, the total basket value.

Furniture Delivery Costs

Non-Furniture Delivery Costs

Ceramic Sinks: All ceramic sinks carry a £60 delivery charge, regardless of the delivery address or delivery location.

Where an order contains multiple products or products subject to different delivery charges, the applicable delivery charges will be confirmed at the time of order.

1.3 Failed Delivery

While we make every effort to ensure your delivery is successful, there are circumstances where a delivery may fail. Time for delivery shall not be of the essence. Risk passes on delivery, and all access-related failures are the customer's responsibility.

If a delivery cannot be completed due to circumstances including, but not limited to, unsuitable access, the absence of a suitable person to receive the delivery, inadequate unloading arrangements or an unsuitable delivery location, the following provisions apply.

Gardiner Distribution Deliveries

If your delivery fails despite all internal booking processes being followed, you will be charged a re-delivery fee.

The re-delivery fee will depend on your location and the size of the goods.

If you choose to cancel your order due to a failed delivery, original delivery fees, re-stocking charges, and any applicable fees will be communicated to you at the time of cancellation.

DPD Deliveries

If delivery via DPD fails, the delivery will follow their standard process, which may include a reattempted delivery or the goods being taken to a local depot for you to collect.

If you do not collect the items from the depot and they are returned to us, a return delivery fee and re-stocking fee will apply. These charges will be communicated to you at the time the goods are returned.

DPD provides full tracking details, which you can access within your online account to stay updated on your delivery status.

Palletways Deliveries

If delivery via Palletways fails, a re-delivery fee will apply. The fee will vary depending on the size and location of the goods.

If you opt for us to book your delivery, the local depot will contact your nominated person, either within your business or your end customer/site representative, to ensure that access is possible for a Class 1 vehicle and to arrange the most suitable delivery date.

If you opt to select your own delivery date but do not use the book-in option, you, the customer, will assume responsibility for any additional charges, including original delivery costs, return delivery fees, restocking fees, and any storage charges.

Palletways will provide full tracking details, which we will update to your online account.

1.4 Access and Delivery Location

For all delivery methods, you must ensure that the delivery location is accessible for the vehicle type being used.

Before placing your order, you should consider whether the delivery vehicle can safely and legally access the delivery location and whether there is sufficient space for the vehicle to manoeuvre and unload.

If delivery is attempted and cannot be completed due to access issues, we may have to reschedule delivery and charge for the applicable re-delivery or return costs.

Palletways Deliveries

If you choose to have us book your delivery, the local depot will contact your nominated representative to confirm that access for a Class 1 vehicle is achievable.

If you select your own delivery date without using the book-in option, you will assume responsibility for any access issues and related charges.

Delivery Size and Vehicle

The size and type of delivery vehicle may vary depending on the goods being delivered and the delivery service used.

A tail-lift may be used for offloading, but if this is not suitable for your location, you may need to arrange additional help or equipment on-site to unload the goods.

The customer is responsible for ensuring that any necessary labour or unloading arrangements are available at the delivery location.

2. Order Ownership & Returns

Once an order is placed and confirmed, the product purchased belongs to you, the customer.

If, for any reason, you or your client decides that you no longer want the product after it has been confirmed, the item must be processed as a normal return in accordance with our returns policy.

As a third-party distributor between the manufacturer and purchaser, we do not hold stock in our warehouse for products that may be returned because of a change of mind.

Important: If you or your client no longer wish to keep a product after confirmation, you are responsible for handling the return as per our returns policy. We will not retain stock in our warehouse due to changes of mind from your end.

Any applicable delivery, return, re-delivery, restocking or storage charges will remain the responsibility of the customer where applicable under these terms.